Supported Channels
| Channel | What Outband processes | Plan required |
|---|---|---|
| Gmail | Emails (read, categorize, draft, send) | All plans |
| Outlook | Emails (read, categorize, draft, send) | All plans |
| IMAP | Any IMAP-compatible email provider | All plans |
| Slack | Channels and DMs (read, categorize, draft) | Professional+ |
| WhatsApp Business messages | Professional+ | |
| Google Calendar | Events, meetings, scheduling context | All plans |
| Outlook Calendar | Events, meetings, scheduling context | All plans |
Connecting a New Channel
- Go to Settings > Connected Accounts
- Select Connect next to the channel you want to add
- Follow the authorization flow for that provider
- Once connected, you will see a green Connected badge
You can connect multiple accounts of the same type. For example, you can connect both a personal Gmail and a work Gmail account.
Channel-Specific Details
Gmail and Outlook
These are the primary channels. When connected:- Outband imports your email history for Contact Model building
- New emails are processed in near real-time
- Drafts can be sent through your connected account
- Sent messages appear in your normal sent folder
Slack
When you connect Slack:- Outband reads messages from channels you are in and your DMs
- Messages are integrated into Contact Models — a contact you email and also Slack with will have a richer model
- Slack threads appear in your Daily Briefing alongside email
- Drafts for Slack messages are supported in Drafter mode
- Business messages are processed alongside email and Slack
- Contact Models are enriched with WhatsApp communication patterns
- WhatsApp items appear in your Daily Briefing
Calendar
Calendar connections provide temporal context:- Outband knows when you have meetings and with whom
- Briefing items are enriched with “you have a meeting with this person tomorrow”
- Meeting preparation context is surfaced proactively
- Calendar data is read-only — Outband does not create or modify events
Managing Connected Accounts
Viewing connection status
Go to Settings > Connected Accounts to see all connected channels with their status:- Connected (green) — Working normally
- Requires Re-authorization (amber) — You need to reconnect. Select Reconnect to fix.
- Error (red) — Something went wrong. Select for details and troubleshooting.
Disconnecting a channel
- Go to Settings > Connected Accounts
- Select Disconnect next to the channel
- Confirm the disconnection — Outband explains what will change (“AI will no longer process Gmail”)
- Your data from that channel remains in Outband until you explicitly delete it
Cross-Channel Benefits
The more channels you connect, the richer your intelligence:- Cross-channel Contact Models — A contact you interact with on email and Slack has a more accurate model than one you only email
- Unified Canvas — Threads that span email and Slack are connected into a single Communication Canvas
- Better Perception Prediction — More data points mean more accurate predictions of how recipients will perceive your messages
- Meeting context — Calendar data enriches briefing items with upcoming meeting awareness