Getting Started
Is Outband free to use?
Is Outband free to use?
Yes. The Starter plan is completely free and includes the Daily Briefing, AI categorization, and Observer mode. Paid plans (starting at $60/month) unlock draft generation, Perception Preview, and higher trust levels.
Do I need to change my email provider?
Do I need to change my email provider?
No. Outband works alongside your existing email provider. You keep using Gmail, Outlook, or any IMAP-compatible email service exactly as you do today. Outband adds an intelligence layer on top.
How long does setup take?
How long does setup take?
About 10 minutes. Your first Daily Briefing appears within 30 seconds of connecting your email. Full Contact Intelligence for your top 50 contacts builds within the first hour.
Can I connect multiple email accounts?
Can I connect multiple email accounts?
Yes. You can connect multiple Gmail, Outlook, and IMAP accounts. All accounts feed into a unified Daily Briefing and shared Contact Models.
Is Outband available in Japanese?
Is Outband available in Japanese?
Yes. Outband supports English and Japanese. You can switch languages at any time from Settings > Appearance. The AI also understands Japanese communication conventions including Keigo (honorific language levels).
Privacy & Security
Does Outband store my email password?
Does Outband store my email password?
No. Outband uses OAuth tokens issued by Google or Microsoft. Your password is never stored by Outband. You can revoke access at any time from your Google or Microsoft account settings.
Can Outband read all my emails?
Can Outband read all my emails?
Outband reads emails to analyze them and build your Daily Briefing and Contact Models. You can exclude specific contacts, domains, topics, or folders from AI processing using Exclusion Controls.
Will Outband send emails without my permission?
Will Outband send emails without my permission?
Only if you explicitly enable it. In Observer and Drafter modes, Outband never sends messages. In Auto+Review and Full Delegation modes, Outband can send routine messages, but VIP contacts and sensitive topics always require your approval.
Can I export my data?
Can I export my data?
Yes, at any time. Go to Settings > Data Export and choose your format (Markdown, CSV, or JSON). There are no fees, no restrictions, and no degraded formats.
What happens if I delete my account?
What happens if I delete my account?
All your data enters a 30-day grace period. During this time you can reactivate your account and recover everything. After 30 days, all data is permanently deleted.
Is my data used to train AI models for other users?
Is my data used to train AI models for other users?
No. Your data is never used to train models for other users. Your Contact Models and Personal DNA are yours alone.
Features
What is the difference between Observer and Drafter mode?
What is the difference between Observer and Drafter mode?
In Observer mode, Outband only reads and summarizes your messages — it never takes any action. In Drafter mode, Outband prepares draft responses for you to review, edit, and approve before sending.
What is Perception Prediction?
What is Perception Prediction?
Perception Prediction shows you how a specific recipient is likely to interpret your message before you send it. It uses the recipient’s Contact Model to simulate their perspective, helping you adjust tone, clarity, and cultural sensitivity.
What is a Communication Canvas?
What is a Communication Canvas?
A Canvas is an auto-generated structured view of a complex conversation thread. It extracts agreements, open items, action items, and conflicts, so you can understand a long thread at a glance without re-reading everything.
What are VIP contacts?
What are VIP contacts?
VIP contacts are people you have marked as most important. Their messages always appear in your Daily Briefing for personal review, regardless of your trust level. They are never auto-handled.
Can I use Outband with Slack?
Can I use Outband with Slack?
Yes. Connect your Slack workspace from Settings > Connected Accounts. Slack messages will be integrated into your Daily Briefing and will enrich your Contact Models with cross-channel data.
Does Outband work on mobile?
Does Outband work on mobile?
Outband is a responsive web application that works on desktop, tablet, and mobile browsers. There is no native app currently, but the web experience is optimized for all screen sizes.
Billing
Can I change plans at any time?
Can I change plans at any time?
Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
What payment methods are accepted?
What payment methods are accepted?
Outband accepts all major credit cards through Stripe.
Is there a team discount?
Is there a team discount?
The Team plan ($100/month per user) includes team-specific features like shared policies and Team Repo. Enterprise customers with 50+ users should contact us for custom pricing.