> ## Documentation Index
> Fetch the complete documentation index at: https://docs.outband.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Intelligence

> How Outband builds and uses per-contact AI models to understand your communication relationships.

Contact Intelligence is what makes Outband fundamentally different from other communication tools. Instead of treating every email generically, Outband builds a unique AI model for each person you communicate with.

## What Is a Contact Model?

A Contact Model is a persistent, evolving AI profile of a specific contact. It captures:

* **Communication style** -- How they write (formal, casual, terse, detailed)
* **Response patterns** -- How quickly they typically reply, at what times
* **Intent patterns** -- What they usually ask for and how
* **Relationship dynamics** -- Your history, shared context, and rapport
* **Cultural context** -- Language preferences, honorific levels (for Japanese communication), formality expectations

## Viewing Your Contacts

Select **Contacts** in the sidebar to see all contacts that Outband has built models for.

Each contact card shows:

* **Name and email** with their primary channel
* **Confidence score** -- How well Outband understands this contact (based on data volume, recency, and consistency)
* **Trust level** -- Your current trust setting for this contact
* **Last interaction** -- When you last communicated
* **Key insights** -- A brief summary of notable patterns

## Exploring a Contact Model

Select any contact to see their full Contact Model:

### Overview Tab

* Communication style summary
* Typical response time
* Preferred channels
* Relationship strength indicator

### Insights Tab

* Common topics you discuss
* Their decision-making patterns
* Sensitivity areas (topics they respond strongly to)
* Cultural context notes

### Timeline Tab

* History of your interactions across all connected channels
* Shows how the relationship has evolved over time
* Key moments flagged by the AI

### Corrections Tab

* History of corrections you have made to Outband's understanding of this contact
* Each correction improves future interactions

## Confidence Scoring

Every Contact Model has a confidence score based on four dimensions:

| Dimension         | What it measures                                         |
| ----------------- | -------------------------------------------------------- |
| **Data Volume**   | How many messages Outband has analyzed from this contact |
| **Recency**       | How recent the latest interactions are                   |
| **Consistency**   | How consistent the contact's patterns are                |
| **Context Match** | How well past patterns predict current behavior          |

<Tip>
  A low confidence score does not mean Outband's analysis is wrong -- it means Outband does not have enough data yet. Confidence naturally increases as you communicate more with a contact.
</Tip>

## Personal DNA

Your **Personal DNA** is the Contact Model that represents *you*. It captures your own communication style, tone, vocabulary, and preferences.

To view and refine your Personal DNA:

1. Go to **Settings > Personal DNA**
2. Review Outband's understanding of your communication style
3. Make corrections where needed -- these directly improve draft quality

Your Personal DNA is used every time Outband generates a draft, ensuring the output sounds like you.

## Correcting the AI

When Outband gets something wrong about a contact:

1. Open the contact's model
2. Select **Correct** next to the insight you want to fix
3. Provide the correct information
4. Outband updates the model and uses your correction to improve future analysis

<Info>
  Corrections feed into the RLHF (Reinforcement Learning from Human Feedback) pipeline. Every correction you make improves not just this contact's model, but Outband's overall understanding of communication patterns.
</Info>

## Relationship Graph

Select **Contacts > Relationship Graph** to see a visual map of your communication network:

* Connections between contacts show shared threads and topics
* Line thickness indicates communication frequency
* Color indicates relationship strength and trust level
* Clusters reveal natural groupings in your network

## Best Practices

<AccordionGroup>
  <Accordion title="Mark VIP contacts early">
    Your most important contacts should be marked as VIPs from the Contacts page. This ensures their models are built first and they are never auto-handled.
  </Accordion>

  <Accordion title="Review Contact Models for key relationships">
    For contacts you communicate with most -- your CEO, key clients, direct reports -- periodically review their Contact Model to ensure accuracy.
  </Accordion>

  <Accordion title="Make corrections when you notice them">
    The best time to correct Outband is immediately after you notice an error. The correction is more precise when the context is fresh.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Trust Management" icon="shield-halved" href="/journeys/trust-management">
    Configure trust levels per contact for fine-grained control.
  </Card>

  <Card title="Contact Models (concept)" icon="book" href="/concepts/contact-models">
    Deep dive into how Contact Models work behind the scenes.
  </Card>
</CardGroup>